If you’re running a business, a courier service is a must. After all, this is the fastest and most efficient way to get important documents and other items where they need to be and make sure it’s done on time. If you’re already convinced you need one of these services, but you aren’t sure what to look for to make sure you find the right one, you’ve come to the right place. Below are a few things to keep in mind when finding a courier company is on your agenda.
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1. Location and Coverage Area
The first thing you’ll want to do is make sure the courier can accommodate the area where you work so that your packages will arrive at their destination without worry. Keep in mind that you might want to use a local courier for local packages and a national or international courier for packages that will go much further. Even if you don’t do this, you need to make sure the packages you send can get there without any problems.
2. Excellent Customer Service
When you use a professional courier service, you’ll need one with an excellent customer service department. As a business owner, this part of your job will keep you extremely busy, so when you have a question or concern, you’ll need a customer service rep who is reliable and available, preferably around the clock. After all, you never know when you’ll need their assistance.
3. The Fine Print
All courier agreements have fine print that you should never skip reading because this part of the agreement always has valuable “what if” information that you need to know. To prepare yourself for those what-ifs, reading the agreement in its entirety is crucial because it’s the best way not to overlook or forget anything important.
4. Research a Minimum of Three Couriers
When you’re researching couriers, always gather information on at least three of them so that you have enough of them to compare. In fact, you may want to send small parcels using all of their services so you can test them out for yourself. You can also find a lot of valuable information online, where there are sites that provide honest reviews from real-life customers.
5. Consider Their Experience
This isn’t to say that a brand-new courier service can’t be trusted, but the more years of experience the companies have, the more confident you can feel in choosing them for your next package provider. Don’t be shy about asking them how long they’ve been in business and even for a few references that you can check out on your own.
6. Their Reputation
Third-party or outside impressions of the company are important. Once again, you can look to the Internet to find this information. You’ll want to find not only reviews from individuals but also from business people because this is the best way to ensure that the company is right for you. You can also look the services up on various business-rating websites to get the additional information you need.
